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Car Dealership Guy
Some dealers are paying salespeople to source a steady pipeline of high-quality vehicles.
@Nino_Sita86, General Manager at @LindsayCDJR, breaks down how this approach is driving volume and loyalty.
"If you're a new salesperson in the business and you sell eight cars a month and you buy eight, you're making 80 grand a year."
"Every single car gets an air filter, cabin filter, wipers, and oil, no matter how many miles."
"We have so many positive reviews because of this, because I sell quality cars and that word of announce spreads like wildfire."
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10K
AI inside the CRM is keeping more customer conversations alive than ever before.
@dennis_gingrich, Sales & Finance Director at @ThinkNiello, explains how they're using it to drive a 70% customer engagement rate across the store.
"I wanted a more integrated application for our team to use, because I just feel the easier the application is for our team to use, the better customer experience we're gonna deliver."
"Having the integrated AI reaching out to customers, doing important tasks, but really menial tasks, has been good. It's served up some opportunities that I personally don't feel our stores would've had."
"It does a good job of just being consistent and disciplined, which I think is something human beings as a whole just don't do as well."
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17,78K
Carvana is retailing 3% of used cars but acquiring nearly 13% of them directly from consumers.
@KramerBrian, EVP, Dealer Growth & Success at @Cars_Commerce, breaks down how consistent appraisals and transparent offers are helping them dominate vehicle acquisition.
"Between CarMax and Carvana, they retail just under 3% of the total used car sales in the us. But they acquired just under 13% of the vehicles from consumers."
"They connect the online to the in-store experience exceptionally well, and what consumers experience after they appraise their car online is what they said it was going to be when they actually arrive."
"What we found on a recent study is: the more vehicles you appraise, I mean, it's not rocket science, but the higher you trade capture, but the interesting part was, the less trades you miss."
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22,51K
Many dealers are still guarding price until the customer walks in.
@Nino_Sita86, General Manager at @LindsayCDJR, explains how breaking the mold with his "one team" philosophy led to a 196% increase in new car sales.
"I certify everything. I don't care what it costs, I have to certify."
"We just wanna show you the transparent experience, plus tax tags and processing fee."
"It's 2025, guys, and somebody else is gonna, if you don't. And if you wanna change the volume, and you want to grow your service department, you've gotta make sure you're selling as many cars as possible."
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Thank you to our partner @HaigPartners! Check them out by visiting
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Here are our guests for today’s Daily Dealer Live:
- Brian Kramer, EVP, Dealer Growth & Success at Cars Commerce (@KramerBrian)
- Dennis Gingrich, Sales & Finance Director at The Niello Company (@dennis_gingrich)
- Nino Sita, General Manager at Lindsay Chrysler Dodge Jeep Ram (@Nino_Sita86)
See you all soon!
15,84K
Tariffs are costing global automakers an estimated $12 billion (and counting):
The details—
- It’s the largest disruption since the onset of COVID-19.
- Net profit for the top‑10 non‑Chinese automakers is down ~25 % YoY.
- Automakers are now facing two choices—raise prices or relocate production.
The signal: The global auto market is fragmenting, and tariffs could push production footprints to be more regionalized.
Here is the impact broken down by automaker…
(Data/chart source: The Wall Street Journal)

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Vehicle affordability isn’t just a subprime problem anymore.
@Mattlasher, President of Streamline Auto Solutions, explains how smarter deal structure and better vehicle-matching are helping dealers lower bank fees.
"There's definitely some real material challenges with acquiring affordable inventory, especially financeable inventory, and keeping that average cost in a place that addresses affordability concerns."
"That's turned into something where we've unlocked the inefficiencies that exist between the dealer's knowledge of underwriting programs, the lender's programs, and how we put deals together."
"What that means for a good used car operator is being able to place and guide customers onto cars that will manage that risk for the lender."
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Thank you to our partner @HaigPartners! Check them out by visiting
16,66K
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