Service customers drop off a cliff after buying a new car: Within 12 months, only 57% of new car buyers return to the dealership for service. By 24 months, only 35% return, according to internal Carfax data. That’s a huge missed opportunity from the start. My take? Creating a loyal service customer should be priority #1 the moment the deal is signed. That one sale creates: → repeat service revenue → a higher-quality trade-in → a customer for life (if treated right) _____ Data from @Carfax4Dealers