TELUS Digital has reduced onboarding time by 20% for more than 20,000 new contact center hires per year with ElevenLabs Agents. Traditional contact center training methods - like classroom sessions, shadowing, and roleplay - do not scale, and they fail to adequately reflect real customer interactions. AI-powered voice simulations expose new hires to real-world conversations before they speak to customers. To date, @TELUS_Digital has completed over 50,000 customer simulations, helping new hires prepare more thoroughly and improving customer experience at scale.

Mitch Lieberman and his team selected ElevenLabs for its top performance in latency, voice quality, and self-serve tooling, enabling product and engineering teams to prototype and ship agent experiences quickly.

“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.” - Mitch Lieberman, VP Product, TELUS Digital

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