Not attending the meeting actually helped me understand the customers better. Yesterday, the PM quickly conducted a VOC (Voice of Customer) analysis skill and applied it to the GBase meeting notes, resulting in astonishing insights. Here are two examples: - Partner A is very anxious about the deadline—because the customer's budget is about to expire. - Partner B is actually very worried about the price—because they might lose the customer due to a high quote. When sales and PM told me this information, they didn't emphasize it (because they have their own areas of interest). With this skill, I can reach the customers directly, and I might not even need to attend the meetings. The team's solution priorities become clear. A few reflections: Human in the loop can sometimes be counterproductive. Just in terms of relaying information, there can be significant losses. We must go directly from "Voice of Customer" to conclusions. Humans need to be "On" the loop, not "in" the loop. VOC was originally a significant entrepreneurial track, but now the dimension has collapsed into a skill. Other SaaS companies may need to be very cautious; they must embrace skills to help customers reach results directly. The next step is even more exciting: Voice of Customer → Directly reach a solution/skill → Deliver it for customer use. That would truly be a complete Agent loop.