What separates AI agents that work in the real world from those that just sound good in a pitch? @btaylor argues that the real test is whether agents can operate in high-stakes, regulated environments. @SierraPlatform's agents are doing exactly that across financial services, healthcare, and lending, delivering higher satisfaction scores, higher completion rates, and dramatically higher self-service resolution. Bret also points to outcome-based pricing as a key shift. Instead of paying for seats or usage, companies only pay when the agent delivers value. Full episode with Bret Taylor and @RyanZauk out now.