Internet fist bump to Chicago’s friendly local appliance store: Phone call: Hello is this Patrick McKenize? Me: Yes. “This is <manager> at <store>. You did some business with us back in 2024.” “Yes we did.” “Your sales rep had retired since then and I’m going over his tickets.”

“Congratulations to him.” “Yes well it seems like you paid for installation of a range hood. Did that happen?” “I’m looking at it right now.” “Well what I mean is: did we do it?” “Uhh good question. Can’t remember if it was you or the GC’s team who did it in the end.”

Manager: “So that is why we keep written records. I show us as ‘site not ready to install’ on the day of delivery.” “That was certainly correct.” “And then there isn’t a second visit to your house.” “If you say so.” “So we have taken your money but not provided a service for it.”

“Oh. Well, what do you suggest we do?” “I’m going to refund you [$400].” “… I appreciate that.” “Thanks for doing business with us.”