Some dealers are raising the bar on customer experience in 2026. Ryan Carlstedt, EVP Fixed Operations at @willisautos, explains how they’re pushing beyond already strong CSI scores. " This year's about taking it one step further. Whether it's, we drop the ball, maybe we're sending flowers to their work when they pick their car up, maybe we can get 'em tickets to something, whatever it may be, just let's go to that next level of guest care." Daily Dealer live hosted by @samdarc — listen to the full episode here: - Thank you to our partner @StreamCompanies! Check them out by visiting: