Some dealers are shifting focus from transactional gross to customer lifetime value. James V Seale, Managing Partner / General Manager at @KiaGranbury, breaks down how a relationship-first mindset changes the approach to every deal. " We're not in the car business. We sell cars, but we're in the people business. And when you are in the people business, you're in the relationship business. If you are cultivating relationships, you want those long to be long term." Daily Dealer live hosted by @samdarc — listen to the full episode here: - Thank you to our partner @StreamCompanies! Check them out by visiting: