Some dealers are delivering a luxury experience without a luxury brand. James V Seale, Managing Partner / General Manager at @KiaGranbury, explains why every small detail shapes how the customer feels. " Good is not good enough for me. It needs to be exceptional service. I can go into my CRM, and I can find leads that we didn't follow up with, or customers that are inquiring about something, and we're not answering them the correct way, if we're not doing that with every customer every time, then we're not giving five-star level service." Daily Dealer live hosted by @samdarc — listen to the full episode here: - Thank you to our partner @StreamCompanies! Check them out by visiting: