New data shows the average service call hold time is now over nine minutes. That delay may be creating friction before the appointment is even booked. Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at @CDKGlobal, explains how long service call hold times may be creating friction early in the customer experience. “ If you're waiting nine minutes, the experience is already bad, and that's the first step into the dealership. That's a lead to your service department.” Daily Dealer live hosted by @samdarc — listen to the full episode here: - Thank you to our partner @CDKGlobal! Check them out by visiting: