Dealing with a bank. They've called me by the name of my company. 1/5 of their sentences has spelling mistakes in. Genuinely thought it was a phishing attempt at first. They've lost documents I've given them previously. How are these entities still functional man

They've referred me to 3 different offices who keep passing me on to the next one. They want physical form filled in instead of online, promised to send the physical form and then never did. The list goes on and on. Reminds me why I got into crypto in the first place.