It's outrageous that an adult man who has some life experience, rather than a young person of 20, misunderstands the notation of 12/21-24 to mean that he can stay the night of the 24th. Moreover, it's a fact that makes you want to look away that this is the face of our industry. It's like a statement from someone who has never traveled in their life. Personally, I think it's worse than what you'd hear from a sales office.

No matter how much controversy has arisen until now, I thought that they were somehow working hard to improve the industry while being caught between the Financial Services Agency and the users, and I had no negative feelings at all. However, seeing them post about this matter so casually, I’m starting to think they might actually be quite a problematic person. Once you’ve made a hotel reservation, you understand.