Some dealers are focusing on experience during these visits to build long-term loyalty. Zac Kinch, General Manager of @RohrmanToyota, explains how his team focuses on the customer experience during service visits to help build long-term loyalty. “ If you provide that experience, the rest of it just becomes simple, and my team has completely endorsed that. If you start with the questions and truly walk somebody through it, they're gonna feel a difference in experience.” Daily Dealer live hosted by @samdarc — listen to the full episode here: - Thank you to our partner @Experian_Auto! Check them out by visiting: