Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.
Why do I need to reconfirm my details?
Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.
What details might I need to confirm?
We may request you to update or verify the following information:
Personal details: name, ID number, and date of birth
Address information: address and proof of address (if applicable)
Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others)
This information helps us:
Verify your identity and secure your account
Prevent unauthorized access and financial fraud
Maintain compliance with global financial regulations
All your personal data is encrypted and securely stored in line with data protection laws.
Learn more on how you can verify your identity on our platform here.