FAQ

Individual verification

Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Mar 19, 2025
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Feb 18, 2025Updated on Feb 28, 20254
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Feb 27, 202544
How do I verify an individual account?
Published on Sep 25, 2023Updated on Feb 27, 202525,074
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Feb 26, 2025163
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Mar 7, 202540
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Feb 27, 2025632
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Feb 26, 20259,104
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Feb 27, 20255,826
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Feb 27, 2025149
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Feb 26, 2025660
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Feb 27, 20258,533
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Dec 31, 20245,987
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Jan 28, 2025108
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Mar 11, 202595

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