Dear Users, We apologize for any inconvenience this may cause. We recognize that there are still problems such as a high rate of false positives and poor experience in the information collection process in the process of compliance risk control and operation execution. The OKX team is working hard to optimize the relevant processes and strive to improve them as soon as possible. Here, I would like to briefly explain to you what "compliance and risk control" means as a global cryptocurrency trading platform. What is the actual impact on users? The core goal of compliance risk control is to ensure that the platform is not used to engage in any illegal activities, including terrorist financing, human trafficking, drug trading, money laundering, fraud, market manipulation, insider trading, etc., so as to meet the legal compliance requirements of regulators around the world. For OKX, compliance and risk control starts with internal employees. We adhere to the principle of "zero tolerance" for the publication of false information, insider trading, infringement of the interests of customers, etc., and promptly detect violations through various internal control mechanisms and deal with them decisively. At the customer level, compliance risk control covers modules such as KYC, transaction monitoring, sanctions list detection, and market manipulation monitoring. Our system combines authoritative third-party databases with internal behavioral analysis models to identify potentially risky accounts. Once it is confirmed that the account has violated the law or violated the Platform Agreement, we may take the following measures, including but not limited to: issuing warnings, requesting additional information and materials, suspending certain functions, or even removing the account. In the rare case of sanctions, terrorist activities, etc., we are legally obliged to freeze the relevant assets. One of the biggest challenges to global compliance today is "false positives" – where normal users are mistaken as risky. Even with the most advanced databases and technologies in the industry, it is difficult to determine with 100% accuracy whether an account is compliant. Service providers of all kinds tend to adopt an "aggressive identification" strategy, and regulators tend to support more prudent risk control by platforms. That's why sometimes users receive additional requests for information from the compliance department when their identities are fully compliant and their behavior is normal — as if to "prove that your dad is your dad." Platforms typically rate customers for risk based on a number of factors. For a very small number of accounts that are rated as high risk, further source of funds investigations may be conducted. For example, if a user uses a banned region VPN, Tor browser, or has potential ties to a sanctioned country/political figure, they may be asked to provide additional documents such as proof of address, past residence and work information, etc. With more than 600 compliance teams and risk control teams around the world, OKX is committed to meeting regulatory requirements while more accurately identifying and removing malicious actors, while minimizing the false positive rate and disrupting law-abiding users. However, it is undeniable that "misjudgment" cannot be completely eliminated in any compliance system. We are also continuously optimizing the process experience for users to submit materials after triggering risk control. If you are asked to provide information such as your source of funds, proof of address, and historical employers, don't worry, just be truthful. As long as you do not engage in any illegal activities, the security of your account and funds will not be affected. All user materials are subject to strict data rights control and privacy protection, in line with the legal standards of each country. If the platform leaks the customer's privacy without authorization, it will have to bear extremely serious legal consequences. Our customer service team is available around the clock to provide you with support and answers. We thank you for your understanding and support, and are committed to continuous improvement to bring you a safer and more professional service experience.