- What onboarding information is required for a fund?Published on Oct 13, 2023Updated on Feb 26, 202578
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Feb 27, 20251,148
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 26, 202511
- What onboarding information is required for the government-owned enterprise?Published on Oct 13, 2023Updated on Feb 26, 202546
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 7, 2025362
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Mar 7, 2025320
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Feb 27, 2025311
- How do I change my login password?Published on Aug 22, 2023Updated on Feb 27, 202516,728
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Feb 27, 202520,822
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 27, 20254,478
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Feb 26, 20259,104
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Mar 7, 2025281
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Feb 27, 2025149
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Feb 26, 2025660
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Feb 27, 20258,533