FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Feb 27, 202520,822
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 27, 20254,478
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Mar 7, 2025281
- Why is my account frozen?Published on Aug 22, 2023Updated on Feb 27, 202518,906
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 24, 20241,022
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 15, 2025408
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Feb 21, 202529
- How do I close my account? (app)Published on Aug 22, 2023Updated on Jan 27, 2025766
- How do I close my account? (web)Published on Aug 22, 2023Updated on Feb 21, 2025394
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Jan 27, 2025500
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