FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 27 Feb 202520,822
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 27 Feb 20254,478
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 7 Mar 2025281
- Why is my account frozen?Published on 22 Aug 2023Updated on 27 Feb 202518,906
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 24 Nov 20241,022
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 15 Jan 2025408
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 21 Feb 202529
- How do I close my account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025766
- How do I close my account? (web)Published on 22 Aug 2023Updated on 21 Feb 2025394
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025500
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